1. Verify that the account should be a Calling Plan user.
  2. If the account should be a calling plan user, ensure that a phone number has been set 
  3. If the user has a valid phone number, run the below commands through Windows PowerShell.
Set-ExecutionPolicy Unrestricted
Install-Module PowerShellGet -Force -AllowClobber
Install-Module -Name MicrosoftTeams -Force -AllowClobber
Set-CsUser -Identity [email protected] -OnPremLineURI tel:+xxxxxxxxxx -EnterpriseVoiceEnabled $true

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