Grow better with the right plan.

We understand your IT infrastructure is the backbone of your business. We provide businesses in London with an all encompassing network support service covering servers, printers, computers, switches and routers ensuring all devices remain connected. If a fault occurs it could mean your business experiences a full or partial outage, affecting productivity.

Pay As You Go

Keeps things simple

Just pay for the time you use.

Block Hours Support

Pre-scheduled hourly support for remote installation, migration, commissioning and setting things up remotely...

Monthly Support Contract

  • Monday - Friday 9:00-17:00
  • Critical Support24/7

Remote Support Plans

Monthly Support Contract

Monthly Support option covers all the business support requirements, complete peace of mind and value for budget. Including the Block Hours Support and Onsite Support discount.

Advantages
- Priority Support Service
- Flexibility
- Faster response time
- Quarterly maintenance included

Block Hours Support

Block Hours Support option covers each and every aspect of your business IT requirements. Ideal for pre-schedule works, remote installation, migration, commissioning and setting things up remotely.
£75 for the first hour then £45 thereafter for monthly contract customer.


Advantages
- Flexibility
- Competitive rates

Pay As You Go

Ideal for the businesses who don’t feel they need a full IT Support contract, we offer a simple pay as you go service to businesses.

£25 per support ticket

Advantages
- No monthly fees
- No contract commitment
- Flexibility
- Competitive rates
- 15 mins time limitation per incident
- Standard support services 

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Business Solutions

01

Services

Network Infrastructure
Infrastructure Design
Network Cabling
Network Secuirty
Appliance Installation & commission
Wireless Technology Security

Servers & Workstations
Configuration & Installation
Server Hardware and Licensing
Domain Controller and Active Directory
NPS Radius Server
Terminal Services

PABX Systems

Laptop/PCs Servicing
OS Installation & System Setup
Software Installation
Hardware servicing & upgrade

Office
Internet and Email
Website and Domain

Security Systems
CCTV
Access Control
Door Entry

02

Service Type

Installation
Maintenance
Regular Support
Critical Support
Remote Support

Our Support Contract Plans

SILVER

-

  • Scheduled Maintenance
    4 times per year (Quarterly)
  • Equipment Health check
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality 
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

GOLD

-

  • Scheduled Maintenance
    4 times per year (Quarterly)
  • Equipment Health check
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

  • Regular Support (Working hour)
    Included 15 support tickets/annual

  • Laptop/PCs 
  • Servers
  • Network Appliance
    (AP, Switches & Firewall)

  • Critical Support 24/7
    Included 10 support tickets/ annual

PLATINUM

-
  •  
    Scheduled Maintenance
    4 times per year (Quarterly)
  • Equipment Health check
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

  • Regular Support (Working hour) 
    Included 15 support tickets/annual

  • Laptop/PCs
  • Servers
  • Network Appliance
  • (AP, Switches & Firewall)

  • Critical Support 24/7
    Included 10 support tickets/ annual


  • Monitoring NMS System
    Network Monitoring
    SMS and Email Notification

  • PABX Systems (VOIP)

  • Security Systems
    CCTV
    Access Control

SILVER

-

  • Scheduled Maintenance 
    4 times per year (Quarterly)
  • Equipment Health check  
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

GOLD

-

  • Scheduled Maintenance
    4 times per year (Quarterly)
  • Equipment Health check  
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

  • Regular Support (Working hour)  
    Included 5 support tickets 

  • Laptop/PCs  
  • Servers
  • Network Appliance
    (AP, Switches & Firewall)

  • Critical Support 24/7  
    Included 4 support tickets 

PLATINUM

-

  • Scheduled Maintenance

    4 times per year (Quarterly)
  • Equipment Health check 
  • Overall Infrastructure check
  • Firmware & updates
  • Network performance test
  • Backup equipment functionality
  • Product manufacturer support validity and warranty checking
  • Log and event analysis
  • Backup device configuration and database

  • Regular Support (Working hour)
    Included 5 support tickets/annual 

  • Laptop/PCs 
  • Servers
  • Network Appliance
  • (AP, Switches & Firewall)

  • Critical Support 24/7 
    Included 4 support tickets


  • Monitoring NMS System 
    Network Monitoring
    SMS and Email Notification

  • PABX Systems (VOIP) 

  • Security Systems 
    CCTV
    Access Control

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